Terms and Conditions 1. Any products to be returned must be : - a. In a resalable condition. b. No Opened bottles. c. In sealed and secure boxes for shipment. d. Provide pre-arranged notice and times especially with regards to exchange. Important Information ** Once the agreed quantity of a product needs to be returned and refunded on no account will we accept responsibility or refund the preagreed amount if the client chooses to sell the product after arranging the return of the specified quantity. After inspection the value of the product (unopened bottles) left will be refunded ** 2. Breakages – If any products are broken upon delivery and are clearly visible please ensure that the member of staff taking the delivery signs the delivery slip outlining the damage (amount), if this proves a problem please contact your Dedicated Sales representative immediately to resolve the issue. a. Large breakages i.e. a pallet tipping over. A member of our team will be out to you within a maximum of 48 hours to take note of the damage and arrange replacements. b. Small breakages – i.e. single bottles broken. Either a member of the team will come to the venue or resolve the matter over the phone. 3. Product Substitution - Our main goal is to satisfy our clients 100% of the time, however if a particular label is not available e.g. due to late delivery to us, we will substitute the product with an equal or higher quality label to guarantee that our clients will never be without stock. Any substitutions will be agreed with the client well in advance to avoid any confusion. 4. We cannot refund or replace a product whether a single bottle or multiple cases if they are not available for inspection by one of our team. Delivery Charges – We do not charge any of our clients for deliveries over one pallet, unless pre-agreed with your sales representative. However, charges may apply for weekend deliveries and customised client deliveries (unless pre-agreed with your sales representative). 6. Payment Collections – Once an agreed day and time (on the day of delivery) has been agreed, we would appreciate that all funds are ready for collection by one of our team, naturally after inspection. 7. Advance Orders – At Divine Spirits Ltd we fully understand the storage constraints of our client’s venues, therefore we are happy to take pre-orders on the basis our clients take delivery on their specified date. If the client cannot commit to this date 2 weeks prior to delivery, they risk losing the selection. (Please advise the sales representative or accounts of any changes to the schedule so we are able to accommodate you). 8. Speciality Products – Other than our core products, some items require at least 1 weeks pre-order as we do not hold large quantities in stock i.e. Sambuca, Tequila. This is subject to the initial enquiry.